Frequently Asked Question
Q1. Can I have a sample?
A: 1 pc for sample checking is available, we welcome customers to place sample order
for quality testing.
Q2. What about the lead time?
A: Sample: 2-3 working days; >1000PCS: 8-10 working days; >2000 PCS: 15-20 working days.
Q3. How do you ship and how long does it take to reach me?
A: Goods can be shipped by any shipping company you choose. Airline and Marine shipping are also optional. The delivery time is 5- 7 days by air, and 20-40 days by sea.
Q4. How to proceed an order for solar light?
A: 1. Let us know your requirements & application, or just give the Model No..
2. We recommend the best suitable model and quote.
3. Customer confirms the order and make advance payment.
4. Mass production be arranged.
Q5. Is it OK to print my LOGO on solar light products?
A: Yes, we will confirm with you on the packaging and label thing before the formal production.
Q6. Do you offer guarantee for the products?
A: Yes, we offer one year warranty for our products.
Q7. How to deal with the faulty?
A: Our products are manufactured under strict quality control system, the defective rate is less than 0.4%, during the gurantee period, we offer customers spare parts to replace the defective ones, or we can discuss the best solution based on the situation.